At P and M Dream Jewellers pvt ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund policy. Please read the following guidelines on our refund process:

Eligibility for Refund

To be eligible for a refund, you must initiate the return process within 30 days from the date of delivery.

The item must be in its original condition, unused, and in the original packaging.

Return Process

To initiate a return, please contact our customer support team at info@pandmdreamjewellers.com with your order details and reason for return.

Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.

Packaging and Shipping

Please ensure that the item is securely packaged to prevent damage during return shipping.

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Refund Process

Once we receive the returned item and inspect its condition, we will process the refund to the original payment method within 5 business days.

Shipping charges and any applicable taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately within 48 hours of delivery. We may request photographic evidence of the damage to initiate the return process.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Refundable Items

Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged.

Our refund policy is subject to the Terms and Conditions stated on our website. For any further inquiries or assistance, please contact our customer support team at info@pandmdreamjewellers.com.